DELIVERY

All items are printed and embroidered to order.
Depending on the work involved the order can take between
1 working day and up to 10 working days for multiple customising
orders
 
before your order is shipped on your chosen
delivery service. If you need your item for a particular
date, just message us and we'll do our utmost to
accommodate you! 
For customers who wish to collect
from our shop this is FREE and is available
Tue - Friday 10.00 - 3.00 and Saturday's 10.00 - 2.00

UK SHIPPING PRICES
Standard (Tracked 48) - £4.95
1st Class - £5.95
Next Day Shipping - £8.95 (If despatched on
a Friday next day will be Monday)

 

Or, get FREE Standard Shipping on orders over £100!

If you have any questions, please email us at
support@beadlebop.co.uk

SHIPPING TIMES
Standard (48 hr: Approx 2-5 working days)
1st Class: (24hr: Approx 1-2 working days)
Express: Next Day Delivery (next working day
after your order has been made by 1pm)
Once your order has been made, it will be shipped
by your chosen delivery service:

HOW IT WORKS
We cannot guarantee a specific delivery date
for Standard Delivery orders. If you require your
order to arrive on or by a certain date, we recommend
that you use our 1st Class or Express service.

Once your order is displayed as 'Dispatched' please
remember to allow at least the min times stated above,
against your chosen delivery method before contacting
us concerning your delivery.
At busier times of the year (eg. Christmas) postal services
can slow down, we would require you to wait 7 working
days after your order is 'Dispatched' before contacting us

What if I'm not at my address to accept this?.
If there is no one at your delivery address to sign
for your parcel, a card will be left with details on
how to organise a re-delivery (courier) or collection
from your local sorting office (Royal Mail). To ensure
secure and undamaged delivery of your order, Royal Mail
will not be able to leave your order "hidden" at the address.
However, they may choose to leave this with a neighbour.
Re-deliveries can be made for all week days and some
Saturdays. 
Please check your email in the days following
your order in case we need to contact you to confirm your
address details or make any amendments to your order etc.

If any items are out of stock then you will be informed asap!
All Next Day Delivery orders placed at the weekend will be
dispatched the next appropriate working day. For example,
if ordered past 1.00 pm on a Friday the order will be
despatched on the Monday..

 

If the delivery address is inaccessible, a card will be left and
you will need to contact the courier to organise a re-delivery.
The parcel will be returned to the nearest courier depot.
It is the customers responsibility to collect their parcel
(ID will be required). If the courier parcel is not collected by
the customer it will be returned to Beadlebop Design. The order
will then be subject to a Failed Delivery Charge – £6.95.
This will either be deducted from your refund amount, if a
refund is applicable, or charged to your card once payment
is taken for re-delivery. 
We unfortunately aren't able to be
held responsible for parcels that are delayed, lost or unable
to be delivered, due to the incorrect address being given.
In these circumstances NO REFUND will be given on missing
parcels until the items are returned to us (personalised items
are exempt of a refund. A different delivery address to your
billing address can be given at the check out.

Any orders placed after 1.00pm will be processed the next
working day There will then be an estimated delivery time
of 2-5 working days (Standard Delivery) unless this qualifies
for a Next Day Delivery Service. We print & embroider items
to order. In the event your item is not in stock, we will email
you with an approximate dispatch date, offer you an alternative
or give you the option to cancel the item if you would rather
not wait. Our posting days are Monday to Friday excluding
UK public holidays.
Please note that our offices close at 5pm on Fridays.

Our workshop is currently open weekends to process orders
but operating Customer Service will be between
Monday to Friday. An automated email will be sent out to
you to inform you that your order has been received and
is being processed and also to check emails should we need
to discuss your order prior to despatch.

Tracking not working?
This sometimes won't be updated until the delivery has been
attempted. If you need your item by a specific date then
please let us know when ordering and we will let you know if
your order will reach you by then. We will also advise you on
the best postage service for your needs. Delivery timescales are
based on Royal Mail and our courier services and are subject to
their terms and conditions. Items returned to us undelivered will
incur a re-delivery charge payable in advance of re-delivery.
The original postage will not be refunded.