Delivery

All items are printed and embroidered to order. Depending on the work involved the order can take between 1 working day and up to 10 working days for multiple customising orders before your order is shipped on your chosen delivery service. If you need your item for a particular date, just message us and we'll do our utmost to accommodate you! For customers who wish to collect from our shop this is FREE and is available Tue - Friday 10.00 - 3.00 and Saturday's 10.00 - 2.00

UK SHIPPING PRICES

Or, get FREE Standard Shipping on orders over £100!

If you have any questions, please email us at support@beadlebop.co.uk

SHIPPING TIMES

Once your order has been made, it will be shipped by your chosen delivery service:

HOW IT WORKS

We cannot guarantee a specific delivery date for Standard Delivery orders. If you require your order to arrive on or by a certain date, we recommend that you use our 1st Class or Express service. Once your order is displayed as 'Dispatched' please remember to allow at least the min times stated above, against your chosen delivery method before contacting us concerning your delivery. At busier times of the year (eg. Christmas) postal services can slow down, we would require you to wait 7 working days after your order is 'Dispatched' before contacting us

What if I'm not at my address to accept this?.

If there is no one at your delivery address to sign for your parcel, a card will be left with details on how to organise a re-delivery (courier) or collection from your local sorting office (Royal Mail). To ensure secure and undamaged delivery of your order, Royal Mail will not be able to leave your order "hidden" at the address. However, they may choose to leave this with a neighbour. Re-deliveries can be made for all week days and some Saturdays. Please check your email in the days following your order in case we need to contact you to confirm your address details or make any amendments to your order etc. If any items are out of stock then you will be informed asap! All Next Day Delivery orders placed at the weekend will be dispatched the next appropriate working day. For example, if ordered past 1.00 pm on a Friday the order will be despatched on the Monday..

If the delivery address is inaccessible, a card will be left and you will need to contact the courier to organise a re-delivery. The parcel will be returned to the nearest courier depot. It is the customers responsibility to collect their parcel (ID will be required). If the courier parcel is not collected by the customer it will be returned to Beadlebop Design. The order will then be subject to a Failed Delivery Charge – £6.95. This will either be deducted from your refund amount, if a refund is applicable, or charged to your card once payment is taken for re-delivery. We unfortunately aren't able to be held responsible for parcels that are delayed, lost or unable to be delivered, due to the incorrect address being given. In these circumstances NO REFUND will be given on missing parcels until the items are returned to us (personalised items are exempt of a refund. A different delivery address to your billing address can be given at the check out. Any orders placed after 1.00pm will be processed the next working day There will then be an estimated delivery time of 2-5 working days (Standard Delivery) unless this qualifies for a Next Day Delivery Service. We print & embroider items to order. In the event your item is not in stock, we will email you with an approximate dispatch date, offer you an alternative or give you the option to cancel the item if you would rather not wait. Our posting days are Monday to Friday excluding UK public holidays.

Please note that our offices close at 5pm on Fridays.

Our workshop is currently open weekends to process orders but operating Customer Service will be between Monday to Friday. An automated email will be sent out to you to inform you that your order has been received and is being processed and also to check emails should we need to discuss your order prior to despatch.

Tracking not working?

This sometimes won't be updated until the delivery has been attempted. If you need your item by a specific date then please let us know when ordering and we will let you know if your order will reach you by then. We will also advise you on the best postage service for your needs. Delivery timescales are based on Royal Mail and our courier services and are subject to their terms and conditions. Items returned to us undelivered will incur a re-delivery charge payable in advance of re-delivery. The original postage will not be refunded.